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Cell:+1.474-5149

info@oliverspence.com

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Brand Design
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Inquiring Minds

Oliver & Spence Creative Answers Your Questions

FAQS: Inquiring Minds Need Questions Answered

We understand this is a lot of information to take, and in some cases, it might actually leave you with more questions.  We hope your inquiring mind finds the answers you are looking for below.  If not, please feel free to send us a message with your question.  No question is out of the question.

The quick and obvious answer is YES!  Ideally, the best option is to do all 4 steps.  The steps are designed to work in concert with each other, with each one building on the previous step.  Your brand is not a logo but a cohesive package of many integrated elements from your website, your marketing materials, and your social media presence.  To get the most out of your brand, all elements really need to be used to their fullest.

Your Branding and Website generally takes about four to six weeks to fully design and develop.  However, this timeline may be impacted by any number of factors: not getting content to us in a timely manner, the overall size of the content to be added, amount/types of revisions, additional work requested, and/or extra features like adding a shopping cart.

Once we complete the branding phase, we will design your Branding Style Guide into a PDF document.  This document will be made available to you as a download.  Your Style Guide will be the foundation for all other phases in the process.

Short answer: of course there are revisions.  During each phase one round of revisions are included.  In rare cases a second round is required, and these may incur a cost based on the extent of the revision.

Well, the simple answer is: repeat the process.  Every 90 days you should be checking in on the success of your Social Media and seeing if in fact you have met your goals set out at the beginning.  You will want to tweak your plan accordingly to meet your new goals for the next 90 days.  For your Social Media to work, you need to work your Social Media.

The reasons we use Mailchimp are because it is simple to use, you can create great digital marketing materials, it integrates seamlessly with WordPress, and well, it is free to use for your first 2000 contacts.

If you do not have a Mailchimp account, we will set one up for you and import any contacts you already have even if you use another application — all included in the Marketing phase.

Well change is expected.  All change requests must be submitted in an email. We will review and assess your changes requested, and if possible we will try our best and work it in the current budget.  However, if the requests is significant we will require an approval to increase the budget prior to any work be done.  The increase in budget will be added to the final payment.

We can definitely help you with that.  There really isn’t anything that we cannot build into a website.  We offer many add-ons al-a-carte so you can select the options that are right for you and your business.  If it is something more customized, we would need to fully assess the requested functionality, determine a budget and give you an estimate of the additional costs.

Our payment structure is simple and straightforward.  For all packages we require an initial payment at the start of the project.  Your subsequent payments are due the same day of the following month from the start of the project.  Your payments will automatically be processed for the full term of your plan: 3, 6, 12 or 18 months.  With all payment plans, except 3 month, there is a small financing charge applied and is amortized across your payments.

Your payment options are: pay using your credit card (Visa, Mastercard, Amex), Paypal, and if necessary corporate cheques (no personal cheques).  Please note: If you prefer to be invoiced and pay by cheque, it will significantly delay the progress of the project.

We have many ways for you to contact us.  We are located in Calgary Canada and we are on Mountain time (GMT -6).  You can call us Monday to Friday from 9am – 4pm MST at +1-403-474-5149.  You can email us 24 hours, 7 days a week, and we do our best to respond within 1 business day.  Coming soon, we will also have live chat running on the website during office hours.

All of our websites are designed and customized on the WordPress platform.  WordPress is the worlds most popular platform, it is free to use and update, and there are thousands of plugins that make it very powerful.  As part of our Management and Security plan, every month we ensure your WordPress version is kept up-to-date so there are no vulnerabilities with your website.  Then we make sure that all plugins are updated and are compatible with most current version of WordPress.  Security is our first priority!

Yes we do!  Our Website Technology Services is required on all websites hosted on our servers.  It is a nominal fee of $49/month, or $69/month for e-commerce websites.  All our website are fully managed by our skilled technical team.  We ensure your website and the server it is running on is always secure and up to date with the latest versions.  If for some reason an update causes an issue with your website, we will fix it.

Yes we do offer some training.  For information about how to updated your website and Mailchimp, we provide some basic how-to videos to help you make simple updates to your website or email marketing.  For Social Media we also offer a 1 hour tutorial to help you continue you planning beyond the first 90 days.

If you would like a more in-depth one-on-one tutorial on editing your website, or editing Mailchimp, those are available upon request.  Our 2-3 hour interactive training session is $500 plus applicable taxes.

CONNECT WITH US!

If you’re interested chatting with us about your brand, send us a note and let’s get started on revitalizing your brand!
If you still have a question or two, send us a note, we’ll happily send you a reply back with our very best answers!
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